Quality Policy


The Quality Management System is integral to all operations of KAMS, and has direct application for the Board of Directors, the Chief Executive Officer, and all employees, both paid and voluntary.

Intent and Objectives

The management and staff of Kimberley Aboriginal Medical Service are committed to the provision of high quality health services that improve the wellbeing and health status of individuals and families living in the Kimberley Region.

To support the realisation of our strategic vision and ensure our services remain customer-focused, the Kimberley Aboriginal Medical Service will establish a Quality Management System that complies with the requirements of ISO 9001:2008. We will continually improve the effectiveness of the Quality Management System through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions, and management review. The organisation will seek and maintain third party quality certification against this Standard.

KAMS policy is to work in partnership with community, government and other relevant stakeholders to deliver sustainable, high quality health care services which consistently satisfy the needs and expectations of our customers. Customers have the right to access high quality services and to participate in decisions about the services they receive. These fundamental principles guide our Quality Management System.


Over-riding responsibility and accountability for the Quality Management System rests with the Board of Directors. Within our organisational structure, responsibility has been delegated by the Board of Management to the Chief Executive Office as its representative to progress our quality policy and quality objectives. The CEO has delegated authority and responsibility to the Quality Coordinator.

The Senior Management Team is responsible for planning, review and improvement of the Quality Management System to ensure its continuing suitability, adequacy and effectiveness.

Achievement of our quality policy involves all staff, each of whom is individually responsible for the quality of their work, and is expected to actively contribute to a continually improving work environment.

Quality Controls

The Quality Management System is controlled through a series of planned monitoring, measuring, evaluation and review activities designed to assess the effectiveness and consistency of our processes in meeting customer requirements and ensuring compliance with relevant regulations. These controls also enable us to identify non-conforming product or process promptly, so that corrective action can be planned and implemented to minimise risk.

Continual Quality Improvement

Quality improvement opportunities are identified through critical analysis and reflection on our systems and processes, and through review of results of our ongoing monitoring and evaluation activities. In conjunction with our objective of facilitating organisation-wide participation in our quality management system, opportunities have been established to encourage feedback from clients, staff, community stakeholders and management to inform our continual improvement.