Charter of Healthcare Rights

The Kimberley Aboriginal Medical Service Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, whatever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care all have important part to play in achieving healthcare rights. The Charter allows patients, consumers, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone to work together towards a safe and high quality health system.

A genuine partnership between patients, consumers, carers and providers is important so that everyone achieves the best possible outcomes.

Guiding Principles

These three principles describe how the charter applies in the Australian health system.

  1. Everyone has the right to be able to access health care and this right is essential for the Charter to be meaningful.
  2. The Kimberley Aboriginal Medical Service commits to international agreements about human rights which recognise everyone’s right to have the highest possible standard of physical and mental health.
  3. The Kimberley Aboriginal Medical Service is a society made up of people with different cultures and ways of life, and the Charter acknowledges and respect these differences.

What can I expect from the The Kimberley Aboriginal Medical Service health system?

MY RIGHTS WHAT THIS MEANS
Access
I have the right to health care. I can access services to address my healthcare needs.
Safety
I have the right to receive safe and high quality care. I receive safe and high quality health services, provided with professional care, skilled and competence.
Respect
I have the right to be shown respect, dignity and consideration. The care provided shows respect to me and my culture, beliefs, values and personal characteristics.
Communication
I have the right to be informed about services, treatment, option costs in a clear and open way. I receive open, timely and appropriate communication about my health care in a way I can understand.
Participation
I have the right to be included in decisions and choices about my care. I may join in making decisions and choices about my care and about health service planning.
Privacy
I have the right to privacy and confidentiality of my personal information. My personal privacy is maintained and proper handling of my personal health and other information is assured.
Comment
I have the right to comment on my care and to have my concerns addressed. I can comment on or complain about my care and have my concerns dealt with properly and promptly.

For further information please visit www.kamsc.org.au or contact, Kimberley Aboriginal Medical Service | 12 Napier Terrace, Broome WA 6725 | Ph: 0891 943 200 | Email: reception@kamsc.org.au