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How our COO Rob achieves great outcomes for our patients, staff and stakeholders

As Chief Operating Officer, Rob is responsible for managing efficient and effective operations for KAMS. This means he oversees many different areas in the organisation, including HR, Kimberly Renal Services (KRS), remote clinics, corporate services, IT, and mental health. For Rob, his role is to support all these teams so they can work as effectively as possible.

Having worked in Indigenous affairs for more than 25 years, Rob has an interesting and varied career background. After representing Indigenous issues in roles in government, universities and the oil and gas sector, he joined KAMS in 2015.

“I have the opportunity to use my skills and experience to make a difference in the lives of Aboriginal people in the Kimberley. The healthcare industry is a rewarding place to work. KAMS offers face-to-face services for clients and can really support them at an individual level. KAMS is also responsible for advocating and improving Aboriginal health outcomes across the region as a whole. It’s great to have that balance and see the positive impact, on a patient-centred, personal level, and at a leadership and advocacy level.

He first joined KAMS as Deputy CEO. After four years in this role, he moved into the role as COO, in a restructure that allowed him to focus on day-to-day operations, while KAMS’ CEO Vicki could take a more strategic outlook for the organisation. This balanced and focused the workload at the leadership level, allowing the leadership team to continue to position KAMS externally more strategically, and partner with other organisations and government agencies, while still maintaining a strong focus on internal operations.

“Previously, I was involved in strategic projects. So it’s exciting for me to get involved and work on an operational level. We have an incredible executive leadership team and dedicated staff throughout the whole of the organisation. We have approximately 280 employees within KAMS, across the Kimberley.

“Our people work really hard and are committed to improving health outcomes for Aboriginal people. It’s great to work with likeminded, dedicated people. It’s also satisfying to see the work KAMS does supports people and the community in a direct way. It’s immediate, and that’s rewarding.”

KAMS has a strong Aboriginal leadership board, comprised of people across the Kimberley.

“With our head office in Broome, five remote clinics, four renal healthcare centres, we have a wide footprint. We auspice Headspace youth mental healthcare clinic in Broome, are involved in forums and champion other initiatives and research.”

Interestingly, there are seven Aboriginal community-controlled health services who are member organisations of KAMS.

Check out our article about Kimberly Renal Services (KRS).

“We support these member organisation to be strong and effective within their region. We’re one big network! And it’s wide, with more than 500 employees across all organisations. It’s really an exciting area to work in.”

KAMS’ broad reach means employees have a diverse range of opportunities to move into different areas in the organisation. In fact, Rob has recently had the opportunity to get involved in KAMS’ Aboriginal suicide prevention trial.

“I had the opportunity to get involved, even though I had to build my knowledge in that area. It’s a complex issue, but it’s one our organisation should be providing leadership on. The healthcare sector is really looking at the way we deliver mental healthcare services. We’re broadening our scope of wellbeing to include social and emotional wellbeing, not just physical. This helps us support people the best way possible, throughout their entire life journey, not just in their physical health.”

Working for KAMS, people also have the opportunity to work with skilled and experienced peers.

“KAMS has a strong reputation, which means we can attract really skilled and experienced team members. This creates an environment where you can learn a lot from colleagues, and the opportunity to grow and develop in your role.”

Looking to the future, Rob is excited about the number of expansion opportunities for KAMS, including:

  • The National Disability Insurance Scheme (NDIS) – “We’re venturing into the NDIS space, ensuring Aboriginal people in the Kimberley receive adequate access. Traditionally, this has been something communities in the region have missed out on.”
  • A new model of care – “We’re also working on a new, evidence-based model of care for Aboriginal community-controlled health services in the Kimberley, so we can work together in a more unified way and meet the needs of communities. We’re also expanding our service delivery across clinics to a more integrated model, including social and emotional wellbeing.”
  • Strategic work – “We’re doing more strategic work, including through the Close the Gap refresh, and are looking at ways we can ensure the region will benefit from the new targets and a clean implementation framework.”
  • The Kimberley Aboriginal Health Research Alliance – “We established this alliance to work with research institutes to drive the development of Aboriginal health research in the Kimberley. We ensure this research has a direct benefit to communities through the delivery of health services.”

“These are some of the interesting exciting projects coming up that we’ve only just started. There’s always new and exciting work to be done.”

Outside of work, Rob enjoys gardening and loves the outdoors, going fishing, camping and visiting the beach.

“Living in the tropics, everything is green and lush, so I’m a big gardener. Broome has an amazing landscape, with great beaches and waterfalls. So, if you love the outdoor lifestyle, the Kimberley is a great place to be.”

 

Meet our Corporate Services Executive Manager: Carli

At KAMS, we’re grateful to our dedicated administration and support staff working behind the scenes and performing essential operations that allow us to continue delivering excellent services. Our Corporate Services Executive Manager Carli shares information about her role and the projects she’s been a part of in KAMS.

As the Corporate Services Executive Manager, Carli is responsible for overseeing all KAMS clinics, offices and corporate services team members, as well as medical supplies and other goods to remote clinics. She spends the majority of her time working with her team, meeting the executive leadership team, and completing administrative work.

While Carli works mostly in Broome, the corporate services team travels frequently to complete site inspections, conduct audits and provide education and training in KAMS’ remote and renal clinics.

Interestingly, Carli visited Broome for a holiday when she was 22. Her family lived in Broome, and one of them asked if she’d be interested in working part-time for the hospital.

“I worked in the School of Health Studies for KAMS for a few months, before moving on to another position. I kept in touch with the CEO who invited me to return to KAMS in 2003 to work in the Rural Clinic School in partnership with UWA, looking after health worker students, their travel and accommodation, administration for the school and rostering. I loved that job!”

From 2003 to 2012, Carli’s role expanded considerably to cover three training programs in total, including the GP training program. Any GP being trained in the Kimberley, both for KAMS and other Aboriginal Medical Services, was looked after by Carli.

“I loved seeing the real impact we could have in the community. From recruitment to training, we were putting extra doctors onto the clinic roster across the Kimberley.”

After many years working for KAMS and with a foundation of knowledge in administration, Carli made the move into corporate services as Executive Manager.

“Higher-level management was the next step in my career, so the move felt comfortable and natural. I liked being able to manage a small team, instead of doing purely operational work.”

For people interested in working in the corporate services space, Carli believes positions are ideally suited to people who are flexible and adaptable, with a positive attitude and strong administration and organisational skills.

If you or someone you know are interested in working for KAMS, check out our current opportunities.

The corporate services team is comprised of a variety of roles, from asset and property managers, to contracts managers, quality coordinators and infection prevention and control.

“We have a really effective team and I love working with them. Everyone has their own specific roles and are responsible for their own set of tasks, but we’re very cooperative. We all share a common goal of improving our services across the region.”

The culture and family environment at KAMS is something that Carli loves and appreciates.

“Everyone is genuinely very caring about each other. The organisation has a good attitude to work-life balance and looks after people as a whole. Everyone is very accepting and inclusive. At KAMS, people have a genuine desire and actively strive towards making a difference in Aboriginal health. I think that’s a commendable value we share.”

In thinking about her favourite experience with KAMS, Carli enjoyed working on a project to provide new buildings for staff accommodation in the remote community, Balgo

“It’s a thousand kilometres from Broome! I flew there to meet with the community, share the idea and get support. I was involved in negotiations around the land and site and working with the team and builders. It was extremely satisfying to see the completed project. People were living in basic, portable buildings, and we enabled them to move into beautiful self-contained units. I remember feeling very lucky to be involved from start to finish. The staff were so happy to have the extra space, it made their lives so much easier.”

Carli also enjoys the KAMS social club. Every year, the club has a race day tent for the Kimberley Cup in Broome.

“Everyone wants to be there, and it’s so much fun! I love seeing people from work all glammed up. It’s a great day out.”

Carli is looking forward to developing more infrastructure for KAMS as the organisation continues to increase service delivery, particularly in remote centres.

“It’s exciting being part of developing new facilities, clinics and accommodation for staff and patients. It can take a long time and can be pretty tough for a few years, but the end is so rewarding.”

Outside of work, Carli enjoys fishing, camping, reading, and spending time with family and friends.

If you or someone you know are interested in working for KAMS, check out our current opportunities.

 

Working in remote communities: Meet Jenny, Executive Manager, Remote Services

At KAMS, we’re proud of our talented leadership team and wanted to shine a spotlight on their work and accomplishments. Here is part two of our KAMS Leadership Series. Meet Jenny, our Broome-based Executive Manager, Remote Services, who shares her love of working in remote communities.  

Jenny, our Executive Manager, Remote Services, is a Kimberley woman from Halls Creek with a long and interesting career history. From roles in remote community engagement and executive leadership, she shares our organisation’s value of striving for excellence. Living and working in Perth, the eastern states and central Australia for more than fourteen years, Jenny returned to the Kimberley in 2019 to work with KAMS leading the remote services team.

“In taking this position with KAMS in May last year, I knew I’d be working in remote communities and that was the real attraction for me.”

What sparked her passion for working in remote communities? Interestingly, it was her family connections and a previous community engagement role in Alice Springs. “It’s the people in remote communities that are the real highlight,” Jenny said.

“The staff working in our remote clinics are dedicated and highly-skilled clinicians who provide primary healthcare and emergency after-hours services in remote communities. They are great people doing great work to make positive changes to the health and wellbeing of families living remotely. The services we deliver ensure that our patients have access to quality primary healthcare. We work very closely with our communities and seek their input into the way we deliver our services and programs and that’s exciting stuff!”

In her role, Jenny is responsible for managing and overseeing primary healthcare services in KAMS’ remote clinics and working with her direct reports in those areas.

“We have clinics in five different remote Aboriginal communities. From Beagle Bay to Bidyadanga and out to Balgo, Billiluna and Mulan communities. These are great communities with really strong governance processes and the Clinic is an important part of service delivery in each community.”

Jenny shared how the Balgo clinic is a 12-hour drive from Broome, so KAMS has a weekly charter plane to take staff in and out of the community!

The Kimberley region is culturally and geographically unique so “KAMS has a great induction process which prepares our staff to work remotely. Our Aboriginal staff working in remote clinics are local people and they’re a great source of information and advice. They’re employed in a wide variety of specialist and generalist roles and they deliver programs and services which are specifically tailored to meet the needs of the local community.”

“I’ve always been familiar with KAMS’ work. The organisation has the ability to impact positive change into the lives of Aboriginal people in the Kimberley. It’s an important organisation and I love working with the Board and the Executive management team, who are all extremely dedicated and capable individuals, working hard for the same goal.”

KAMS is a member-based, regional Aboriginal Community Controlled Health Organisation (ACCHO) which supports and represents the interests of and provides a collective voice for a network of member ACCHS from towns and remote communities across the Kimberley region.

“Our services in our clinics are outstanding and unique because of our Model of Care and the way we deliver services within our communities in the Kimberley. The Model is specific to the Aboriginal community-controlled health sector and is based on the strengths of our communities.”

Jenny and the Executive management team have been successfully navigating the organisation’s response through the global pandemic.

“KAMS really demonstrated the best capabilities through unprecedented times coming through COVID-19. We’ve had over 110 days with no active cases in the Kimberley and that’s given us the opportunity to continue to plan and prepare.  I’m hoping we’ll see the end of COVID-19 without any active cases in our remote communities.”

In answering the question about what she most likes about working at KAMS, Jenny said, “everyone at KAMS is really committed to positively changing the health status of Aboriginal communities in the Kimberley. From the skilled clinicians in our remote clinics, to the administrative support in Broome, to the Executive management team and the Board of Directors.  I feel really privileged to work here.”

Outside of work, Jenny loves catching up with family, fishing, camping and watching the footy.

 

A day in the life of our Medical Director, Dr. Lorraine MD

[su_heading size=”36″ align=”left” margin=”30″]A day in the life of our Medical Director, Dr. Lorraine MD[/su_heading]

Dr. Lorraine, MD

At KAMS, we’re proud of our talented leadership team and wanted to shine a spotlight on their work and accomplishments. Meet Dr. Lorraine, our Broome-based Medical Director, who shares the diversity in her role and what she loves about working for KAMS.

Dr. Lorraine MD has worked in Aboriginal health and rural areas in Australia for more than 12 years, predominately in the Pilbara. She was looking for the next step in her career and saw the role for Medical Director advertised for KAMS. With her extensive experience, she believed she could do the job justice. Lorraine moved to the Kimberley in early 2019 and has been working in KAMS ever since.

“It was time for me to take all of my experience in remote and Aboriginal Health and put it to good use,” said Lorraine. “My husband and family and I love north WA. We had done lots of camping there, so we were familiar with the Kimberley. Both of our children have lived in Broome before (one working as a pearl diver!). Even though it’s a regional town, Broome is actually much bigger than we’re used to.

“KAMS has looked after my family and I incredibly well in setting us up in fabulous accommodation and helping me make the move from the Pilbara. The people at KAMS are so welcoming. We found everyone to be really friendly. We had some friends in Broome and had the chance to connect with them. Not to mention, Broome is a place people like to visit, so we often have lots of friends visit us too!”

As Medical Director for our organisation, Lorraine has a number of responsibilities, including overseeing the clinical services team in KAMS remote clinics, Broome based clinical teams and overseeing research. She also manages systems, procedures and governance. Lorraine is Chair of the Lead Clinicians Forum, which meets every two months to discuss clinical issues for both KAMS clinics and member services. This forum ensures KAMS clinical teams across the sector are communicating well and sharing ideas across the region.

“We do a lot of regional work, which involves assessing quality and data across a range of topics. For example, we’ll ask whether we’re doing well with flu vaccines this year. If we are, that’s great. If not, then we discuss what we can do as a region to improve that.

Lorraine also acts as a link between KAMS and the WA Country Health Service (WACHS), which runs hospitals and some remote clinics in the Kimberley.

We need to have good communication and interaction with WACHS. I broker that at a clinical level, sharing information, understanding what they’re doing, how they’re doing it, and how their work intersects with KAMS so we’re not doubling up. COVID-19 made this a necessity; we had to know what was happening in our clinics and hospitals, and how people moved between them. We had to ensure we established smooth transitions to ensure all our patients were looked after well.”

Lorraine also works with the KAMS pharmacist and the WACHS pharmacy to ensure KAMS has good processes for medication and that patients can access what they need after being discharged from hospitals in Perth.

She also oversees clinical services for regional and national disability services, including an early childhood support program. This means KAMS can do NDIS work and help people negotiate and sign up for NDIS programs.

In addition to this, Lorraine also provides clinical leadership for Kimberley Renal Service (KRS), a wholly-owned subsidiary company of KAMS. (Check out our recent article about what it’s like working for Kimberly Renal Services (KRS).)

With all these different responsibilities, a day in the life of a Medical Director is never boring.

“It’s a great job! There’s something different to do every hour. Sometimes, I’m involved in clinical work. But mostly, I’m involved in reviewing strategic documents and lots of meetings to act as a presence for KAMS, to ensure we’re delivering the best service and to oversee Aboriginal health interactions. If an external agency is undertaking a project that involves Aboriginal patients, they may invite me to participate to ensure culturally appropriate care.”

“I love being in a position to promote the Aboriginal community-controlled model of care. It’s different to the Western approach. Instead of thinking in terms of ‘sick’ or ‘not sick’, it’s centred around family, culture, language and country, as well as spiritual, physical and community wellbeing. It’s something that really resonates with me, after almost 30 years in the industry.

“Under the Western model, which is what many people are used to and what I was trained in, healthcare is focused on finding the problems, fixing it, and sometimes, prevention. But we all know that deep down, there are things behind illnesses, things in the background that people need to negotiate to be healthy. I love having the freedom and ability to promote the Aboriginal model of care.”

Lorraine has had many amazing experiences with KAMS, both social and work-related.

“Socially, we have a very active social club. On one occasion, we enjoyed a fabulous outing on a yacht with KAMS staff and family, and got to spot some snubfin dolphins. That was a great day out!

“Work-wise, COVID-19 is still very fresh, but I’m in awe of the KAMS leadership team and our kudos. Those things became so obvious in healthcare organisations during the pandemic. People from all around the country were looking to us, what we were doing, how we were doing it, what communications we were sending – we were invited to be involved on a state and national level. Professionally, that was great to be a part of. COVID-19 could have been a total disaster, but seeing KAMS respond and lead as a well-governed, well-led Aboriginal organisation, I’m very proud to be part of it.”

Lorraine has worked in many organisations, but what stands out for her about KAMS is the strong governance and structures. Clear, established processes means that KAMS team members know how to get what they need.

“Having so much structure can make such a difference when you need to mobilise. For example, during the pandemic, we knew what to do when staff members were sick in remote communities and how to get involved in research that would make a difference to Aboriginal Health. It also means people can come to us and ask for help, and we can form partnerships and respond straight away.”

While KAMS is made up of many different people with their own unique personalities and skills, we all share a common goal of making a positive impact on the health of people in the Kimberley. KAMS attracts people with good values, a strong work ethic and an altruistic attitude.

Looking ahead, Lorraine is excited about getting more Aboriginal people into the workforce at KAMS.

“KAMS has a high Aboriginal employment rate. It’s an important part of our strategic plan. It’s motivating to be able to create positions to attract local Aboriginal people into jobs and potentially, supporting local youth obtain tertiary qualifications to bring their skills to KAMS.”

Outside of work, Lorraine enjoys camping, gardening, fishing, golfing and spending time with family.

 

 

What is it like working for Kimberley Renal Services (KRS)?

[su_heading size=”36″ align=”left” margin=”30″]What is it like working for Kimberley Renal Services (KRS)?[/su_heading]

We wanted to shine a light on Kimberley Renal Services (KRS) and the excellent support they provide to the communities in our region. We spoke with Jenny Cutter, our Broome-based Executive Manager, about what it has been like working for KRS since she joined more than nine years ago.

Jenny Cutter, Executive Manager, Kimberly Renal Services

“We’re the only Aboriginal community-controlled renal health service in Australia and employ around 90 staff members, including a dedicated team of Aboriginal Healthcare Workers. We work hard to understand and meet our patients’ needs and deliver culturally appropriate care. We support patients with all forms of renal healthcare, from the early stages of chronic kidney disease, to haemodialysis, to surgery and transplants.”

KRS team members work to support and build capacity in their communities.

“All of our services are very supportive for patients, working with them and their primary healthcare provider, and we also support our team in delivering those services.

While KAMS supports KRS, the organisation is a wholly-owned subsidiary of KAMS and is an entity in its own right. It has come a long way since Jenny first joined. She moved to Australia in the early 2000s and lived in Melbourne. A speaker at a conference sparked her interest in Aboriginal remote health. She discussed with her manager at the time, taking leave without pay, to work in the Northern Territory for six months, this proved to be a very positive experience and Jenny returned to Melbourne very motivated to try to return to an area that offered the opportunity to continue working within Indigenous renal care.

That opportunity arose in January 2010 when a position became available in the Northern Territory and once again, this job proved very rewarding.

In July 2011, Jenny experienced a major health scare, which required relocation to Melbourne for surgery and treatment.  With time on her hands, Jenny was surfing the internet and came across a position advertised for the Kimberley Renal Support Service Manager she applied for the job and was successful. This proved a major driver for Jenny to get through her treatment and get back to work.

“I started at KRS in November 2011 having worked in the Northern Territory previously, which was my first experience of working in Indigenous health. It was a really positive experience for me to receive that opportunity to work in the Kimberley with KRS after having surgery and completing my treatment.”

Jenny commenced work as a KRS Support Services Manager and managed a team for three years before moving into her current role as Executive Manager.

“Every day is different. While we deliver the same services, such as haemodialysis, new challenges are always cropping up. We have a fantastic team who always go the extra mile and work together. We really do get to make a difference in patients’ lives.”

[su_note]If you or someone you know, has renal healthcare skills and are interested in working for KAMS, register your interest here.[/su_note]

 

Since joining KRS, the services have expanded across the region and KRS now run four renal health centres throughout the region.

Jenny admits it can be tough to retain renal healthcare staff, as the skillset is specialised.

“This challenge isn’t unique to KRS; I’ve worked in renal healthcare for 38 years, and it’s the same everywhere. We have the additional challenge of working in remote areas.”

Aside from this, the work is very rewarding. Before the renal healthcare centres were established in the Kimberley, patients had to move to Perth because there was no capacity to deliver treatment.

“It’s always great when we bring patients home to country. Last year, we secured a large contract that has enabled us to expand our service and allow patients who were forced to go to Perth (for treatment) to return home. That was a huge win for us. There was a very long patient waiting list for people in Perth wanting to come home. Years ago, it was common for patients to remain in Perth for many years; one of the patients had not seen her family in seven years. Now thankfully that doesn’t have to happen.”

Securing the contract was a result of a lot of hard work and it is a real positive.  KRS has now managed to secure not only services for patients but also jobs for staff for the next few years.

“It is very emotional. Patients visit our healthcare centres from all around the region. Even now, for some patients, their home is over a thousand kilometres away. We managed to secure funding for a mobile dialysis unit with two machines. Now, we can take that to remote communities for patients who need to go home to attend significant events, such as a funeral. People don’t understand how hard it is for people to be away from their family for so long.”

Jenny and the KRS team are proud to provide renal healthcare service for all people in the Kimberley, both Indigenous and non-Indigenous.

“We have the knowledge and skills to provided culturally appropriate care for patients and ensure their needs are met. We are proud of our Aboriginal workforce. We work closely together and respect each other’s’ differences.”

For people who join the KRS team, there is plenty of opportunity. Everyone is willing to share knowledge and experiences. For healthcare workers moving to the Kimberley who have not experienced the environment before, it can be challenging but very rewarding, everyone is very open and welcoming.

“We promote employment opportunities within our team. We are very autonomous. We offer our team members many opportunities for education and travel to attend and speak at conferences. We have been overseas to promote and talk about our service. We are leaders in Aboriginal renal healthcare, and that makes us proud. We’re a team to want to work for because we offer so much opportunity.”

Jenny is looking forward to consolidating new infrastructure for the organisation and working to implement new initiatives that will help patients, such as the Home Therapy models.

“Some patients want to do their own dialysis at home, so we want to be able to push that forward and support them in that. We’ll continue to strive to secure more services that will support communities.”

For people interested in joining KRS, Jenny said, they will ideally be open-minded, looking to learn and be interested in experiencing something different.

“Come and experience it! People who have come and worked here have said it has been fantastic. The opportunities are here, and when people join, they will get to learn from our staff and patients, listen to their stories, and discover how they live. The Kimberley is a beautiful place to be. We have the bush and the sea. We offer a great remuneration package, which includes accommodation, and relocation. Ensuring people have a great experience when they come here is a priority for us.

Outside of work, Jenny enjoys exercising and staying fit, cooking and fishing. She likes spending time with family and friends, and walking on the beach.

If you or someone you know, has renal healthcare skills and are interested in working for KAMS, register your interest here. 

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