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    Main Office

    12 Napier Terrace
    PO Box 1377,
    Western Australia, 6725

    P: (08) 9194 3200
    F: (08) 9194 0349

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    10 May 2021


    WAAMH, Level 1, 1 Nash Street, Perth, WA 6000
    9:00 am - 4:30 pm



    De-escalation Skills – Perth

    This course is designed for support workers to recognise when a person is becoming distressed or when their behaviour is escalating, and it provides a set of tools and strategies to respond in ways that are likely to result in positive outcomes.  This course is suitable for workers in a wide range of front-line service delivery roles.   Sometimes people respond to circumstances and triggers in ways that can be challenging for workers to manage. Often this is as a result of the person’s distress or frustration and can be exacerbated by environmental factors.

    One of WAAMH’s most popular courses with community service organisations; local councils; government departments; and health services. This course blends theory and practice to prepare participants to carry out de-escalation across a variety of work environments.

    This course will support participants to:

    • * Understand what is meant by the term “escalated behaviour”, common triggers and when de-escalation strategies are likely to be effective.
    • * Have increased competence and confidence in responding to escalated behaviours by drawing on practical models, including “SAFE” de-escalation (Situational analysis; Assessing danger; Facilitating de-escalation through personal preparation, verbal and non-verbal techniques and; Evaluating incidents).
    • * Practice techniques and strategies that can be used in a range of real-life scenarios.
    • * Be mindful of the impact of responding to escalated behaviours on themselves and how to integrate self-care strategies to their practice.

    Download course flyer here De-escalation Skills course flyer

    For further information on Course and/or to register click here.

    Training delivered by the Western Australian Association for Mental Health.

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